Fire Protection Association Australia 03 8892 3131

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Terms & Conditions

Logbooks

All orders will be processed within 2-3 Business days. FPA Australia does not offer credit. Payment is required prior to goods being despatched.  Items not in stock usually take around 15- 20 Business days to deliver - customers will be advised of any delay. Prices quoted include GST and are subject to change without notice. 

For 'Pick up' orders - order forms must be submitted 1 Business day prior to pick up. 

Discounts apply to Corporate & Organisation Members only. Individual & Professional Members & non -members can purchase logbooks at the standard price.

Corporate members who are Recognised Businesses receive a further 10% off logbooks.

 

Vouchers: Members only -  $50 vouchers can be used for all orders over $500.00. Please view our full FPA Australia voucher terms & conditions at /membership/vouchers.aspx

 

Postage & Handling 


Postage and handling charges apply to all orders*. Standard charge is $24.20 (inc GST) per box & $16.50 (inc GST) per satchel.  Regional, interstate, international and large orders may incur a higher charge.

*FREE SHIPPING - for orders of 75 or more of any combination of logbooks (extended to members and non-members)

 

Return Policy


FPA Australia must be notified within 10 Business days from date of invoice if goods are not received, are incorrect or if damaged. If notification is not received in this time, FPA Australia will not be held accountable.

Refunds can be requested via shop@fpaa.com.au.  We are not obligated to provide a refund or replacement for a 'change of mind' request.  We do not provide refunds for special orders or where an item has been ordered from overseas.  If we do agree to your refund request, goods must be returned in their original condition and FPA Australia will not accept postage charges for goods to be returned. A restocking fee may apply. 

 

Standards

All orders will be processed within 2-3 Business days. FPA Australia does not offer credit. All invoices must be paid within 30 days of invoice date Payment is required prior to goods being despatched.Items not in stock usually take around 15- 20 Business days to deliver - customers will be advised of any delay. Prices quoted above include GST and are subject to change without notice.

For 'Pick up' orders - order forms must be submitted 1 business day prior to pick up.

Discounts apply to FPA Australia Members only.

 

Vouchers: Members only -  $50 vouchers can be used for all orders over $500.00. Please view our full FPA Australia voucher terms & conditions at /membership/vouchers.aspx

 

Postage & Handling 


Postage and handling charges apply to all orders*. Standard charge is $24.20 (inc GST) per box & $16.50 (inc GST) per satchel.  Regional, interstate, international and large orders may incur a higher charge.

*FREE SHIPPING - for orders of 75 or more of any combination of logbooks (extended to members and non-members)

 

Return Policy


FPA Australia must be notified within 10 Business days from date of receipt of goods are not received, are incorrect or if damaged. If notification is not received in this time, FPA Australia will not be held accountable.

Refunds can be requested via shop@fpaa.com.au.  We are not obligated to provide a refund or replacement for a 'change of mind' request.  We do not provide refunds for special orders or where an item has been ordered from overseas.  If we do agree to your refund request, goods must be returned in their original condition and FPA Australia will not accept postage charges for goods to be returned. A restocking fee may apply.