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Terms & Conditions


All orders will be processed within 2-3 Business days. Items not in stock may take up to 15 Business days to deliver - customers will be advised of any delay.

For 'Pick up' orders - order forms must be submitted at least 1 business day prior to pick up. Once the order has been approved & confirmed we will advise on a time to collect.

 

FPA Australia does not offer credit and payment is required prior to goods being despatched.  

All invoiced orders must be paid within 30 days of invoice date.

Prices quoted include GST and are subject to change without notice. 

 

Vouchers: Members only -  $50 vouchers can be used for all orders over $500.00. Please view our full FPA Australia voucher terms & conditions at /membership/vouchers.aspx

 

Logbooks

Discounts apply to Corporate & Organisation Members only.

Corporate members who are Recognised Businesses receive a further 10% off logbooks.

Individual members, Professional members & non-Members can purchase logbooks at the standard price.

 

Standards and NFPA items

Discounts apply to FPA Australia Members only.

FPA Australia does not keep every standard or NFPA code's on hand. Once we have received an order for a standard & NFPA code we will place an order with the supplier and notify our customers of the ETA.

We do not supply PDF copies of any standard. If you wish to purchase a soft copy of a standard please go to SAI Global's website for more information: www.saiglobal.com

 

Postage & Handling 

Postage and handling charges apply to all orders that require shipping. Standard charge is $24.20 (inc GST) per box & $16.50 (inc GST) per satchel.

EXPRESS SHIPPING - is available and varies in price subject to weight and destination. Please contact the Member & Industry Services department on 03 8892 3131 for more information.

FREE SHIPPING - Only applicable for standard shipping and for orders of 75 or more of any combination of logbooks (extended to members and non-members). There is no free shipping for express shipping orders

INSURANCE - FPA Australia does not have courier insurance. If you are after piece of mind and want to be covered please contact us to discuss Insurance options. Additional costs may apply.

FPA Australia is not responsible for 'loss of goods' after it has left our warehouse. Please contact the courier to check on the status of your package.

 

Cancellation/Amendment Policy

If you wish cancel or amend an existing Sales Centre invoice a fee of $30.00 (inc GST) will apply. 

 

Return Policy

FPA Australia must be notified within 10 Business days from date of receipt of goods are not received, are incorrect or if damaged. If notification is not received in this time, FPA Australia will not be held accountable.

Refunds can be requested via shop@fpaa.com.au.  We are not obligated to provide a refund or replacement for a 'change of mind' request.  We do not provide refunds for special orders or where an item has been ordered from overseas.  If we do agree to your refund request, goods must be returned in their original condition and FPA Australia will not accept postage charges for goods to be returned. A restocking fee of $30.00 (inc GST) will apply.

All returns must be returned with a Customer Return Form in the packaging and via email.

 

Download the Customer Return Form here.