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Terms & Conditions

 

All Sales Centre Items

All orders will be processed within 2-3 Business days.

Items not in stock may take up to 15 Business days to deliver - customers will be advised of any delay.

For 'Pick up' orders - order forms must be submitted prior to pick up. Once the order has been approved & confirmed we will advise on a time to collect.

 

FPA Australia does not offer credit and payment is required prior to goods being despatched.  

All invoiced orders must be paid within 30 days of invoice date.

Prices quoted include GST and are subject to change without notice. 

 

Vouchers: Members only -  $50 vouchers can be used for all orders over $500.00. Please view our full FPA Australia voucher terms & conditions at /membership/vouchers.aspx

 

Logbooks

Discounts apply to Corporate & Organisation Members only.

Corporate members who are Recognised Businesses receive a further 10% off logbooks.

Individual & Professional Members & non-Members can purchase logbooks at the standard price.

 

Standards and NFPA items

Discounts apply to FPA Australia Members only.

 

All Sales Centre Items

 

Postage & Handling 

Postage and handling charges apply to all orders*. Standard charge is $24.20 (inc GST) per box & $16.50 (inc GST) per satchel.  Regional, interstate, international and large orders may incur a higher charge.

*FREE SHIPPING - for orders of 75 or more of any combination of logbooks (extended to members and non-members)

 

Return Policy

FPA Australia must be notified within 10 Business days from date of receipt of goods are not received, are incorrect or if damaged. If notification is not received in this time, FPA Australia will not be held accountable.

Refunds can be requested via shop@fpaa.com.au.  We are not obligated to provide a refund or replacement for a 'change of mind' request.  We do not provide refunds for special orders or where an item has been ordered from overseas.  If we do agree to your refund request, goods must be returned in their original condition and FPA Australia will not accept postage charges for goods to be returned. A restocking fee may apply.