Fire Protection Association Australia 03 8892 3131


Frequently Asked Questions


Are Technical Specifications available as a soft copy?


At this stage, the Technical Specifications are only available as hard copies.


How long will my delivery take?

Please see below table for more information:
Delivery Times Sales 2


The 'submit button on the order forms is not working, has my order been received?


Depending on the computer system you are using, the 'submit' button on your order form may not work. If you are unsure if your order has been received by FPA Australia, please call the customer services team on 03 8892 318.

If the order form has not submitted through the 'submit' button, please email your completed order form to


When will I receive tracking details for my order?


Tracking details are emailed through to you once they have been made available by the supplier. Please allow up to 2 business days for tracking links to be emailed to you.


Can I have my order delivered to a PO Box?


No. The drivers are unable to track the order and signature is required for delivery.


I've ordered the incorrect logbook/s, how and where do I return my order?


If you have ordered the wrong logbooks, or you have received damaged goods, please contact to discuss your options.


Refunds are not normally permitted, however if necessary, a restocking fee may be applied.


Where do I return my order?


If you need to return your order, please complete the 'return form' and have the goods sent to:
(Attention to Dispatch), New Litho Pty Ltd Trading, 37-39 Glenvale, Crescent, Mulgrave 3170.