FAQ'S
Frequently Asked Questions
Are Technical Specifications available as a
soft copy?
At this stage, the Technical Specifications are only available
as hard copies.
How long will my delivery take?
Please see below table for more information:
The 'submit button on the order forms is not
working, has my order been received?
Depending on the computer system you are using, the 'submit'
button on your order form may not work. If you are unsure if your
order has been received by FPA Australia, please call the customer
services team on 03 8892 318.
If the order form has not submitted through the 'submit' button,
please email your completed order form to shop@fpaa.com.au
When will I receive tracking details for my
order?
Tracking details are emailed through to you once they have been
made available by the supplier. Please allow up to 2 business days
for tracking links to be emailed to you.
Can I have my order delivered to a PO Box?
No. The drivers are unable to track the order and
signature is required for delivery.
I've ordered the incorrect logbook/s, how and
where do I return my order?
If you have ordered the wrong logbooks, or you have received
damaged goods, please contact shop@fpaa.com.au to discuss your
options.
Refunds are not normally permitted, however if necessary, a
restocking fee may be applied.
Where do I return my order?
If you need to return your order, please complete the 'return
form' and have the goods sent to:
(Attention to Dispatch), New Litho Pty Ltd Trading, 37-39
Glenvale, Crescent, Mulgrave 3170.