Complaints

 

Complaints

FPA Australia can action complaints against the following:

 

  • People accredited under the Fire Protection Accreditation Scheme including:
    Fire Safety Assessors, Fire System Designers and Inspection and Testing
  • People accredited under the Bushfire Planning and Design Scheme
  • FPA Australia members (companies)
  • FPA Australia staff

 

FPA Australia cannot action complaints against the following:

 

  • Installation work
  • Certification work
  • Compensation matters
  • Contractual disputes
  • Rectification of defective work
  • Hearsay

 

Submit a complaint

 

 

 

 

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Disciplinary Process

When FPA Australia identifies a breach of the Code of Professional Conduct an individual is issued a Show Cause Notice informing them of the details of the breach. They are then given an opportunity to respond before the matter is presented to FPA Australia's Case Management Committee.

 

The Case Management Committee considers the points raised in the Show Cause Notice and the individuals response, then decides on an outcome based on the  FPA Australia Disciplinary Framework.

 

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